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I can't start the free trial and i can't understand why

Posted on by 5

Good morning everybody,

I just want to try the free Trial of dynamics 365 Remote Assist.

I have : a Microsoft account, a free Teams account, the App on supported android

When I open the App (Dynamics 365 Remote Assist) and access with Microsoft credentials, the app tells me that I dont have a license for Teams.

Then I open the link to get the free trial and insert my Teams credentials.

I do exactly the same things that the Youtube video "free trial dynamics 265 remote assist" says.

But when I put my credentials the app tells me that the browser is not supported.

I follow what the app says to me: "Get the App Teams"

I downloaded the Teams App and I re do all the procedures but nobody changes.

It is like if the Remote Assist App and Teams App can't communicate even though they should.

Can somebody help me?

Thank you guys!

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  • holo.33 Profile Picture
    holo.33 5 on at
    RE: I can't start the free trial and i can't understand why

    Same problem here...

    I have a Hololens 2 and trying to setup the dynamics 365 remote assist, but

    License-free 90-day trial for individuals - Does not work

    30-day Dynamics 365 Remote Assist trial license (for up to 25 seats in an organization) - does not work

    I setup an entire new paid account and tried to install, but it didn't work.

    Hololens is kind of useless device due to so complicate system behind it.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: I can't start the free trial and i can't understand why

    Hi Gionni, 

    Three ways you can get a Dynamics 365 Remote Assist trial:

    License-free 90-day trial for individuals
    30-day Dynamics 365 Remote Assist trial license (for up to 25 seats in an organization)
    30-day Dynamics 365 Remote Assist Attach license (for Dynamics 365 Field Service customers only; for up to 25 seats in an organization)

    You can refer the following document for more details about Prerequisites and steps:

    Try Dynamics 365 Remote Assist for free - Dynamics 365 Mixed Reality | Microsoft Docs

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