Dynamics Community Forum Thread Details

Save As Error When Copying a Real-Time Marketing Email

We are experiencing an issue when trying to Save As a Real-Time Marketing email. It seems to be a permissions issue but our support team has been unable to resolve it.

It generally happens with the email is in the Ready To Send status. However if it is in draft status, I can Save As for about half the other marketing users even though we have the same profiles. Has anyone else experienced this issue? I've asked the support team to escalate this to Microsoft, but they keep poking around at the settings and not fixing it.

Here's the error detail

ErrorCode: -2147187962
HexErrorCode: 0x80048306

ErrorDetails:
   0: msdynmkt_compliancesettings4
   1: 7f4a6355-1811-4cde-bde3-fee8c85f56b1
   2: 10976
   3: AppendToAccess
   4: b950db7b-6448-ec11-8c62-002248257adc
   5: 8
   ApiExceptionSourceKey: Plugin/Microsoft.Crm.ObjectModel.CustomBusinessEntityService
   ApiStepKey: 2502d291-1e8c-ed11-81ad-000d3a8b37f1
   ApiDepthKey: 1
   ApiActivityIdKey: 99eceabc-f4b5-4c9b-bf0c-a5cd52142717
   ApiPluginSolutionNameKey: System
   ApiStepSolutionNameKey: System
   ApiExceptionCategory: ClientError
   ApiExceptionMessageName: unManagedIdsAccessDenied
   ApiExceptionHttpStatusCode: 403

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