Set Regarding on Outlook using a shared inbox

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Posted on by Zii

Hi we are looking to track emails/ set regard using a shared inbox. But we are getting an error that '' only items in the default Microsoft Outlook store can be promoted to Microsoft Dynamics 365. Item Name = Emailtest.

Is there a way to allow users to track emails using shared inbox?

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DKasp 225 on at

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RE: Set Regarding on Outlook using a shared inbox

The D365 Outlook plugin doesn't support shared mailboxes as far as I know, but you can promote the shared mailbox to a regular mailbox (note: this will require additional licenses), and if end users connect that mailbox to their outlook, they'll have full access and plugin support.