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What telephone intergration does Dynamics for Marketing have OOTB? If any?!
We wish to add the capability to create call queues/campaigns and call straight from Dynamics VIA a Microsoft platform - i.e Teams or Skype.
Also inbound calling we would like to register as an activity feed within the contact.
Hi
Microsoft Teams would be helpful. Following link might help you
answers.microsoft.com/.../66b6e7e1-4e3a-476b-ac9a-b0af6940f7c9
Mark answer as verified, if it is feasible for you
Hello Braddev,
There's one application named Telephone Integration: Phone connected to Dynamics could help capture and track phone calls could be for your reference.
https://appsource.microsoft.com/en-us/product/dynamics-365/mscrm-addons.8e279033-8dfc-467e-a0bb-ec7128d2fd02
Hope above would help.
Regards
Johnny
What are the use cases? For example, do you want users to be able to make calls via campaign manually (like click-to-dial) or are you looking for more of a preview or power dialer scenario? And are you currently using Skype/Teams as your phone system? A little more information would be helpful to recommend the best approaches.
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