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Customer experience | Sales, Customer Insights,...
Suggested Answer

Can custom activity tables be added to Sales Accelerator?

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Posted on by 11
Good day, first post for me.

For one of our customers we implemented 3 custom activities. The customer uses the Sales Accelerator (SA) to keep track of activities and their daily to-do's. OOB activities show up in the SA when due or overdue and have a link to, for instance, opportunity (regarding). This is not the case for the custom activities. I've searched the MS docs but cannot find a solution to add these custom activities to the SA. Does anyone have a (preferably config / low code) solution for this case?

Thanks for your help and suggestions!
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  • Suggested answer
    SaiRT14 Profile Picture
    131 on at

    To make your custom activities appear in the Sales Accelerator in Dynamics 365, similar to standard activities like tasks or emails, follow these simple steps:

    1. Enable Custom Entities: F make sure your custom activities are properly set up in Dynamics 365. Go to the system settings and ensure that your custom activity types are marked to behave like other activities. This will allow them to be tracked and managed like standard activities.

    2. Add to Sales Accelerator:  you’ll need to add these custom activities to the Sales Accelerator's work list. Go to the Sales Insights settings within the Sales Hub, and include your custom activity types in the list of activities that the Sales Accelerator tracks. This step allows your custom activities to show up alongside standard ones when they're due or overdue.

  • Suggested answer
    Ali Raza Profile Picture
    10 on at

    Yes, you can add custom activity tables to the Sales Accelerator in Dynamics 365. Here are the steps to make your custom activities appear in the Sales Accelerator:

    Enable Custom Entities:
     
    Ensure your custom activities are properly set up in Dynamics 365. This involves enabling the custom entities and configuring them correctly.

    Configure Sales Accelerator Settings:

    • Go to Sales Insights settings in your Dynamics 365 Sales app.
    • Under Sales accelerator, select Sequences.
    • On the Sequences page, select Settings.
    • Here, you can configure the sequences to include your custom activities.

    Add Custom Activities to Sequences:

    • In the Sales Accelerator settings, you can add your custom activities to the sequences. This will allow them to show up in the Sales Accelerator work list when they are due or overdue.

    Link Custom Activities to Records:

    • Ensure that your custom activities are linked to the relevant records (e.g., opportunities, leads) in Dynamics 365. This will allow the Sales Accelerator to display the custom activities with the appropriate links.

    Please remember to click the following link for more details: Microsoft

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