web
You’re offline. This is a read only version of the page.
close
Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Field Service forum / Restrict Incident Type...
Field Service forum

Restrict Incident Types to transfer data to work order

(0) ShareShare
ReportReport
Posted on by Arsen Aghajanyan 221

Hi,

We have several incident types with products/services specified. 

What I'm trying to do is to migrate quite a lot of work orders (with products and services) from an external source. I need to somehow disable the default incident type functionality of copying products/services from incident type to work order level. Is this possible somehow out of the box? (We have such thing in case of incident type -> agreement)

Regards,

Arsen.

Categories:
Work Order
I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Restrict Incident Types to transfer data to work order

    Thanks Arsen, after reading your post, I was able to fix my issue.

    Since i was only getting this in UAT, we pulled up and compared all workflows in UAT and PROD that were triggered on CREATE, deactivated the different plugins and the error went away.

    Back in business! thanks.

  • Arsen Aghajanyan Profile Picture
    Arsen Aghajanyan 221 on at
    RE: Restrict Incident Types to transfer data to work order

    I don't disable plugins. Only the workflow. And after that all the IOrganizationService.Create and Update calls from my migration script give me the error described above. If I turn the workflow back, the error disappears.

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Restrict Incident Types to transfer data to work order

    Dont think you need to disable the plugins. I think just disabling the workflow will do, although I might be wrong

  • Arsen Aghajanyan Profile Picture
    Arsen Aghajanyan 221 on at
    RE: Restrict Incident Types to transfer data to work order

    Yes, that's what I tried to do. But after I deactivate that workflow, all the service.Create and service.Update messages on the work orders bring me this error. "The size necessary to buffer the XML content exceeded the buffer quota."

    Not sure how can I resolve this error.

  • Verified answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Restrict Incident Types to transfer data to work order

    There is a workflow which is called 'Field Service - Copy incident items to Work Order'. You can disable this and I think that should solve your issue.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Dynamics 365 Community Calls Return
Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Responsible AI policies for the Community

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Field Service

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans