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Microsoft Dynamics AX (Archived)

Help server is not working in ax 2012 R3

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Posted on by 3,801

Hi all,

I am facing this issue (see image) in ax 2012 R3. 

Please tell me what is the issue?

Note: I have recently added "Help Server" component into my environment (Single server). 

3782.error.png

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I have the same question (0)
  • Sohaib Cheema Profile Picture
    49,668 Super User 2026 Season 1 on at

    paste the help server url  in IE and observe what is happening.

  • Hassan_rulz Profile Picture
    3,801 on at

    After opening the url, I am getting this (Open link to see the image).

    s15.postimg.org/.../error_2.png

  • Anton Venter Profile Picture
    20,825 Super User 2026 Season 1 on at

    It seems that the help server is not running at all or the URL is incorrect.

  • Sohaib Cheema Profile Picture
    49,668 Super User 2026 Season 1 on at

    1)can you please go to IIS and check if the HelpServer site is in start state??

    2) also, do check port of help server website, and EP (in case if you have installed EP). port for both should not be same.

  • Hassan_rulz Profile Picture
    3,801 on at

    URL is correct.

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