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Help server is not working in ax 2012 R3

Posted on by 3,801

Hi all,

I am facing this issue (see image) in ax 2012 R3. 

Please tell me what is the issue?

Note: I have recently added "Help Server" component into my environment (Single server). 

3782.error.png

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  • Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at
    RE: Help server is not working in ax 2012 R3

    URL is correct.

  • Sohaib Cheema Profile Picture
    Sohaib Cheema 46,610 User Group Leader on at
    RE: Help server is not working in ax 2012 R3

    1)can you please go to IIS and check if the HelpServer site is in start state??

    2) also, do check port of help server website, and EP (in case if you have installed EP). port for both should not be same.

  • Anton Venter Profile Picture
    Anton Venter 18,779 Super User 2024 Season 2 on at
    RE: Help server is not working in ax 2012 R3

    It seems that the help server is not running at all or the URL is incorrect.

  • Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at
    RE: Help server is not working in ax 2012 R3

    After opening the url, I am getting this (Open link to see the image).

    s15.postimg.org/.../error_2.png

  • Sohaib Cheema Profile Picture
    Sohaib Cheema 46,610 User Group Leader on at
    RE: Help server is not working in ax 2012 R3

    paste the help server url  in IE and observe what is happening.

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