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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Double layout tab
Customer experience | Sales, Customer Insights,...
Suggested answer

Double layout tab

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Posted on by Filippa f 160

Hello,

I would like to only have one of each. Why is it double? How can I delete the other ones?

Screenshot-2021_2D00_04_2D00_13-at-16.25.40.png

  • Nya Profile Picture
    Nya 29,058 on at
    RE: Double layout tab

    Great to hear that the problem is solved.

    Best Regards,

    Nya

  • Filippa f Profile Picture
    Filippa f 160 on at
    RE: Double layout tab

    Hi Nya,

    I used an empty template. I re did it and now it seems to work. It must have been something in the old code.

    Thank you anyway :).

  • Nya Profile Picture
    Nya 29,058 on at
    RE: Double layout tab

    Hi,

    May I know which template you’re using?

    If it is one that comes with the system, I can just see if I can reproduce the problem and if it can be modified.

     

    Looking forward to your reply.

    Best Regards,

    Nya

  • Filippa f Profile Picture
    Filippa f 160 on at
    RE: Double layout tab

    Hi Nya, 

    Thanks for the response. I thought exactly like you, deleted the meta tags but it still shows double. 

    Screenshot-2021_2D00_04_2D00_14-at-08.27.03.png

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Double layout tab

    Hi,

    The layout is related to the templates in marketing email. I don’t know exactly which template you are using but this should be a duplication of the definition of Font family etc. in the template you are using.

    Here is my example. I copied the Font family in meta tag.

     pastedimage1618365381268v1.png

    And it will be shown in the properties of the template.

     pastedimage1618365387658v2.png

    So please try to delete the duplicate properties in meta tag from the HTML designer.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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