Skip to main content
Microsoft Dynamics CRM forum
Suggested answer

Deep URL link to model-driven app not clickable on mobile devices

editSubscribe (0) ShareShare
ReportReport
Posted on by 4
Hi,
I'm sending e-mail with a direct link to the users to open specific record in the model-driven app. The link is correct in web Outlook and in CRM (E-mail activity record) . On mobile devices (Android and iOS) link is not clickable, it was changed to plain text (while http link to web app is still working). Any idea how to make it working? 
 
ms-apps://<org-url>_<app-id>?tenantId=<tenant-id>&isShortcut=true&appType=AppModule&openApp=true&restartApp=true&forceOfflineDataSync=true
 
 
Best regards,
DC
 
  • Deep URL link to model-driven app not clickable on mobile devices
    Hi Dengliang Li,
     
    my problem is with link ms-apps:// -  deep link for the Power Apps mobile app. This one in not clickable on mobile outlook. And I need to open record in Power Apps on phone/tablet by clicking the link.
    As I said https link is working fine on both Outlooks - mobile and desktop:
     
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li on at
    Deep URL link to model-driven app not clickable on mobile devices
    Hi,
     
    I did not reproduce your problem in my testing.
    I send the URL of the current contact record included in the email.
     
    In outlook on the phone, it shows clickable links not text.
     
    Best Regards,
    Dengliang Li
     

Helpful resources

Quick Links

What Motivates a Super User?

We know many of you visit the Dynamics 365 Community and Power Platform…

Demystifying Copilot with Georg Glantschnig…

Industry experts answer burning questions directly from our amazing Community…

Setting Up Knowledge Sources for Copilot…

Look at how configuring a comprehensive knowledge base is crucial…

Leaderboard

#1
Andre Arnaud de Calavon Profile Picture

Andre Arnaud de Cal... 283,068 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 222,591 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,138

Product updates

Dynamics 365 release plans