One of our employees had an issue with his 365 account becoming corrupt. Our team ended up creating a new account for him. Fast forward and we've discovered that the one employee is now tied to two different user profiles within Business Central (BC). Since he has worked with both accounts, one of the users cannot be deleted. We've given him the "Sales and Relationship" Manager role. For privacy we've just labeled them as 1 and 2.
With ‘user 1’ disabled and ‘user 2’ enabled, he can get authenticated, but still gets a role error.
With ‘user 1’ enabled and ‘user 2’ disabled, he cannot even get authenticated.
The ‘user 1’ account does not have a BC license. The ‘user 2’ account does have a BC license.
When we removed the ‘Dynamics 365 Business Central External Accountant’ license account from his AD user in MS 365 admin center, it removed it from the ‘user 2’ profile.
When we added the ‘Dynamics 365 Business Central External Accountant’ license account to his AD user in MS 365 admin center, it only added it from the ‘user 2’
Both accounts in BC have the same email address. I believe this is key to the issue at hand since you authenticate with your email address. They may be conflicting with each other.
Right now the only way he can log in is if a user has the "Super" role. However - we don't want the person to have this role. Does anyone know how to fix the issue?
