Sales Order issue Retail POS R3

(0) Share

Report

Posted on by lvdtang

1,917

Hi everybody,

If I create a sales order in the Retail POS R3 Application, and try to proceed with "cash button", than I get the follow message:

Due to an issue connecting to the head office, the order cannot be saved. Do you want to try again?

Note: if you click No, the payments on the order will be voided

Do someone know a solution for this problem?

Thanks in advance.

Regards,

Laurens

*This post is locked for comments

All responses (6)

Answers (0)

Community Member Microsoft Employee on at

Like (0)

Report

RE: Sales Order issue Retail POS R3

Hi Laurens,

Sales Orders from POS using real time service connection to AX, so make sure your network is connect and can browse the service of CDX Real Time service.

Regards

Hamzah
Suggested answer

jgracak on at

Like (0)

Report

RE: Sales Order issue Retail POS R3

Hi Laurens,

You are right. It's an issue with the Real time service. I had the same thing happen on AX 2012 R2 aswell. It can be a lot of things, in my case it was a firewall that was started on the POS side.

Kind regards,

Josip
lvdtang 1,917 on at

Like (0)

Report

RE: Sales Order issue Retail POS R3

Hi All,

I solved the problem some months ago, unfortunately I don't know exactly how. I think it was something with the real time services in ISS or Services on the server.

Regards,

Laurens
Community Member Microsoft Employee on at

Like (0)

Report

RE: Sales Order issue Retail POS R3

Hi lauren,

I am facing the same issue but on R2, i have checked the real time service on the POS and HQ and they seem working fine.

Did you came up with any solution regarding that.

Thanks,

Zainy
Suggested answer

sumit0417 2,890 on at

Like (0)

Report

RE: Sales Order issue Retail POS R3

It seems like Real time service is not working. Try checking the Inventory lookup feature at POS to cross verify.

To troubleshoot Real time service check this-

Real time service is configured properly

The Register scheduler job has been run.

Browse the IIS for real time service website.

Let me know if you still face any issue.
Debashish Bardhan 745 on at

Like (0)

Report

RE: Sales Order issue Retail POS R3

Hi Laurens,

Are you doing a sales invoice or you are doing a customer order? If you do a simple sale then this should not come if your payment method setups are ok. But for customer order creation which is a sale order type this can come if real time transaction service problem is there. Please let me know which type transaction you have done?