Dynamics Community Forum Thread Details

Payroll/Direct Deposit

Hello –

We have come across an error in our payroll run. There was an employee who’s net pay calculated properly for the amount of $1,007.81. All of her deductions and net pay posted properly to our GL however the amount that was direct deposited into her account was increased $34.70 to a total amount of $1,042.51. Please see the attached reprint of her statement for that week. It appears to be a system issue with Great Plains.

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Microsoft Dynamics GP

Hello vloveira23,

Reading through your description around what occurred, I think the most likely scenario is that you had an interruption or stuck payroll work records that caused a problem with this employee’s direct deposit amount. There’s no way to definitively say for sure what caused the problem after the fact unless the problem can be actively replicated.

I can tell you that we do not have any known Quality Issues around what you describe.

Here’s a link to a good blog one of our engineers wrote about payroll posting interruptions:

Recovering from failed Payroll processing activity in Dynamics GP - Microsoft Dynamics GP Community

If you’d like assistance with determining best steps to fix the problem, we’d be happy to assist via a support case: https://support.serviceshub.microsoft.com/

We’d have to review the data for the pay run as a whole to determine best steps and that’s not something we can do within community forums.

Hope this helps!

Thank you for using Dynamics Communities,

Andrea Melroe | Sr. Technical Advisor | Microsoft Dynamics GP

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