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Finance | Project Operations, Human Resources, ...
Unanswered

Import job stuck at 'Executing' status

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Posted on by 240

I have been attempting to import the data file into D365FO. After minutes of processing, the status is still executing.

Please advice how to solve this problem.

I have the same question (0)
  • A.Prasanna Profile Picture
    8,223 on at

    Hi ,

    Execution time will depend on System Performance, Data Volume, and Data Entity, how many rows in your import sheet?

    Regards,

    AP

  • Mark JZ Yeap Profile Picture
    240 on at

    1 row.

  • Fangyuan Hou Profile Picture
    on at

    Hi,

    Did you run this import job in batch mode or run this in synchronous(UI) mode?

    If run this through batch, you can check the batch job is already ended or not.

    If run in synchronous(UI) mode, please don't refresh the whole page.

    Suggest you wait for few mins and if still in executing status, please you can raise a support ticket to Microsoft for further analysis.

  • Mark JZ Yeap Profile Picture
    240 on at

    I run in synchronous(UI) mode.

  • Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hi Mark,

    If you try importing the same file in a different demo/test environment, does it work or do you see the same issue there?

    Best regards,

    Ludwig

  • Mark JZ Yeap Profile Picture
    240 on at

    Its been few minutes but its still in executing status.

  • Mark JZ Yeap Profile Picture
    240 on at

    I don't have any different demo/test environment.

    I only have one dev environment.

  • Mark JZ Yeap Profile Picture
    240 on at

    When I import using different data project name with different entity, the process was a success.

  • Fangyuan Hou Profile Picture
    on at

    Probably, it's already ended with BreakException, please go to telemetry log and search if there is any exceptions with this executionID.

  • Mark JZ Yeap Profile Picture
    240 on at

    Where can I find the telemetry log?

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