Service | Customer Service, Contact Center, Fie...

No records Found - 0 Available - Moving to Next Stage in Business Process Flow.

(0) Share

Report

Posted on by Roxana

691

Hello Community.

I have the following message "No Records Found" - 0 Avaiable.

The escenario: There is a business process Flow compound of 3 entities: Custom Entity A, Custom Entity B, and a Case.

--The BPF has 3 stages for every entity respectively.

--When the user clicks on "Next Stage" in the first stage, we expect that the system creates automatically a record of "Custom Entity B" and links it with the Entiy A.

But, it doesn´t happen, instead a message show: "No Records Found" - 0 Avaiable.

Customization:

Custom Entity B: Has a Lookup Field (N:1) to Entity A.

In the "Stage" step: The relantionship is set.

Please your kind help. I expect, the next stage, creates the record automatically, as it happens with the OOB "Lead to Opportunity".

Thank you.

-Roxana

All responses (8)

Answers (0)

Community Member on at

Like (0)

Report

RE: No records Found - 0 Available - Moving to Next Stage in Business Process Flow.

Hi Roxana,

I'm glad your question has solved.

And thank you for sharing about it, I've learned a lot!

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Roxana 691 on at

Like (0)

Report

RE: No records Found - 0 Available - Moving to Next Stage in Business Process Flow.

Hi Leah.

The effect of creating records automatically without: Selecting or Clicking in the New Button, from Lead to Opportunity it is possible, thanks to the `Settings/Sales` in Advanced Configuration option.

On the other hand, the effect of `No selecting or clicking on the new button`, I achieved, in the following scenario:

`The beginning entity of the process can be called in any stage, and in this scenario, it is not asked to select the record or create a new record'.

Thank you!
Community Member on at

Like (0)

Report

RE: No records Found - 0 Available - Moving to Next Stage in Business Process Flow.

Hi Roxana,

Unfortunately, you can’t open opportunity form in lead form without creating or selecting records.

Regards,

Leah Ju
Roxana 691 on at

Like (0)

Report

RE: No records Found - 0 Available - Moving to Next Stage in Business Process Flow.

The problem is that:

I don´t want the user clicks on the "existing record" (created automatically by the workflow).

The expected:

I want this BPF works as "OOB Lead to Opportunity", that from the Lead form, the opportunity forms opens automatically, without the user´s action: To click to create or select an opportunity.

Thank you".
Community Member on at

Like (0)

Report

RE: No records Found - 0 Available - Moving to Next Stage in Business Process Flow.

Hi Roxana,

What is your problem? I notice that workflow has exist in your stage? Is it not work?

If possible, could you please screenshot about workflow?

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Suggested answer

Roxana 691 on at

Like (1)

Report

RE: No records Found - 0 Available - Moving to Next Stage in Business Process Flow.

Hi Leah Ju..

Thank you for your kind reply.

The relationship is set between Entity A (Stage 1) and Entity B (Stage 2), but what I wanted to get is:

When the Stage 1 is finished and passed to Stage 2, I expected the new record of Entity B, opens without the need to clicking "Create New Record".. as it happens in the process from Lead to Opportunity.

I have gotten something similar, is creating vía WorkFlow the "Record Entity B", after creation of Entity A.

So the user, selects "the new record" instead of clicking in "New Record".

But I still have in mind to create BP as OOB "Lead to Opportunity".
Roxana 691 on at

Like (1)

Report

RE: No records Found - 0 Available - Moving to Next Stage in Business Process Flow.

Hi Leah Ju..

Thank you for your kind reply.

The relationship is set between Entity A (Stage 1) and Entity B (Stage 2), but what I wanted to get is:

When the Stage 1 is finished and passed to Stage 2, I expected the new record of Entity B, opens without the need to clicking "Create New Record".. as it happens in the process from Lead to Opportunity.

I have gotten something similar, is creating vía WorkFlow the "Record Entity B", after creation of Entity A.

So the user, selects "the new record" instead of clicking in "New Record".

But I still have in mind to create BP as OOB "Lead to Opportunity".
Suggested answer

Community Member on at

Like (0)

Report

RE: No records Found - 0 Available - Moving to Next Stage in Business Process Flow.

Hi Roxana,

The reason "No Records Found" message appear is that relationships is not 1:N between these two entities.

you can refer following link to know:

https://www.itaintboring.com/dynamics-crm/entity-relationships-in-the-business-process-flows/

For example, Account and Contact entity is 1:N relationship, you can see following:

So you need check relationship between entities, if possible, could you please screenshots with English language.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.