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Hi All ,
getting below meassge while cancelling the service request , despite of user having write privilege's to case ,
Exception Message: Access Is Denied
ErrorCode: -2147187962
HexErrorCode: 0x80048306
Error Details: You do not have enough privileges to access the Microsoft Dynamics 365 object or perform the requested operation. For more information, contact your Microsoft Dynamics 365 administrator.
Activity Id: b0684a2b-3920-4683-a5c5-6a7dd0d6b338
Thank You ,
Mohammed Waseem
Hi Robert ,
did adding append resolve the issue ?
yes , i too figured out from developer tool . it was saying append rights missing for queue entity for principal user .
let me know what the reason MS gives . why did it occur all of a sudden .
Thank You ,
Mohammed Waseem
Per Microsoft suggestion we needed to apply the APPEND permission to the Queue Entity.
Still trying to determine why all of a sudden this is required to resolve a case as our security roles have not changed in months as far as I am aware.
Hi Robert ,
Thanks for the update . kindly please let me know what will the suggestions and fix .
Yes, I opened a ticket with Microsoft yesterday afternoon. Waiting for them to get back to me. They are collecting telemetry data from our CRM instance.
Hi Robert ,
Thanks for reply . so what is plan fix for this . did you reach out to Microsoft .
Thank You ,
Mohammed Waseem
Our company just started having this same issue this week as well. For anyone that is licensed with the Customer Service Professional license when they attempt to resolve a case (that they own) or create a new c one they cannot resolve it they get an access is denied message. And we have not changed any permissions recently related to Cases. All users have the same permissions they have had for quite some time.
And this is the log created for the message:
Exception Message: Access Is Denied
ErrorCode: -2147187962
HexErrorCode: 0x80048306
Error Details: You do not have enough privileges to access the Microsoft Dynamics 365 object or perform the requested operation. For more information, contact your Microsoft Dynamics 365 administrator.
Activity Id: c0ec8b10-9ff2-48b3-81da-fafe315ff786
The security role they are assigned shows all the correct permissions for resolving a case. It worked up until last week that we are aware.
If I go into the Power Apps tables and look at CASE it shows as a restricted table and only 3 licenses are applicable for it. None of which we currently have. If I click on the SEE plans it takes me to Power Apps licensing, clearly not the right licensing to fix the problem.
But if you go to the Microsoft licensing guide dated December 2021 it shows that the Customer Service Professional and Customer Service Enterprise licenses are applicable for resolving cases. Dynamics 365 Licensing Guide Dec 2021.pdf pages 12-14.
Hi,
I am not asking you to open xrmtoolbox.
I asked you to open Developer Tool of Browser. Click Ctrl+Shift+I on your keyboard when you have on your browser.
OR Click on ... ecclipse then more toolds->Developer Tool on your google browser.
Please mark my answer verified if this is helpful!
Regards,
Bipin Kumar
Follow my Blog: xrmdynamicscrm.wordpress.com/
Hi Bipin ,
Thank for reply .
Connecting to XRM Tool box is restricted in client network . is there any other way we can get more details .
Thank You ,
Mohammed Waseem
Hi,
It is unclear from error message what privileges are missing.
I would ask you to open Developer Tool->Newtwork Tab in your browser then perform the operation to see the detailed error.
Please mark my answer verified if this is helpful!
Regards,
Bipin Kumar
Follow my Blog: xrmdynamicscrm.wordpress.com/
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