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Hi abdulaziz.alesaei,
What is the error message? The image you uploaded is invalid.
Regards,
QianQW
I changed the image
Have you checked this link before? Please refer to this article to make sure all settings are complete.
community.dynamics.com/.../setup-for-call-center-gets-a-little-bit-harder-with-cu9
I do like his settings and still the same issue nothing has changed
There’s a periodic job in the Retail module called ‘Process delivery modes’. We need to run it.
Did you process the job? If still not working, try to share screenshots of your setup.
I tried this job and it is still the same problem
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