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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Warehouse mobile porta...
Finance | Project Operations, Human Resources, ...
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Warehouse mobile portal user issue.

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Posted on by abdulaziz.alesaei 342

Hi all, 

we deployed the warehouse mobile device portal on our environment,

suddenly one of the users had a crush during the session, 

when closed the browser and trying to log-in again an error message appears : 

Sorry, an error occurred while processing your request. Please retry your request or contact your system administrator. 

we tried to log-in from the WMDP server with this user the same error showed on the browser. 

other users are fine with no issue.

the WMDP server's event viewer showed this error :

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 2/17/2021 10:45:13 AM
Event time (UTC): 2/17/2021 7:45:13 AM
Event ID: 3b976c9e322d4cdeb51156973be84cdf
Event sequence: 8890
Event occurrence: 6
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/2/ROOT-1-132580139903860352
Trust level: Full
Application Virtual Path: /
Application Path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Warehouse Mobile Devices Portal\00\
Machine name: REPORTSERVERB

Process information:
Process ID: 14216
Process name: w3wp.exe
Account name: domain\WHPortal

Exception information:
Exception type: InvalidOperationException
Exception message: Sequence contains no elements
at System.Linq.Enumerable.Max(IEnumerable`1 source)
at Microsoft.Dynamics.AX.Whs.Web.PageCtrl.SetRowsAndColumns(IList`1 whsCtrls)
at Microsoft.Dynamics.AX.Whs.Web.Controllers.ExecuteController.Display()
at lambda_method(Closure , ControllerBase , Object[] )
at System.Web.Mvc.ActionMethodDispatcher.Execute(ControllerBase controller, Object[] parameters)
at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<InvokeActionMethodWithFilters>b__a()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.<InvokeActionMethodWithFilters>b__c()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.<InvokeActionMethodWithFilters>b__c()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.<InvokeActionMethodWithFilters>b__c()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodWithFilters(ControllerContext controllerContext, IList`1 filters, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName)
at System.Web.Mvc.Controller.ExecuteCore()
at System.Web.Mvc.ControllerBase.Execute(RequestContext requestContext)
at System.Web.Mvc.ControllerBase.System.Web.Mvc.IController.Execute(RequestContext requestContext)
at System.Web.Mvc.MvcHandler.<>c__DisplayClass8.<BeginProcessRequest>b__4()
at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass1.<MakeVoidDelegate>b__0()
at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass8`1.<BeginSynchronous>b__7(IAsyncResult _)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.End()
at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult)
at System.Web.Mvc.MvcHandler.System.Web.IHttpAsyncHandler.EndProcessRequest(IAsyncResult result)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)



Request information:
Request URL: localhost:99/.../Display
Request path: /Execute/Display
User host address: ::1
User:
Is authenticated: False
Authentication Type:
Thread account name: DomainL\WHPortal

Thread information:
Thread ID: 22
Thread account name: domain\WHPortal
Is impersonating: False
Stack trace: at System.Linq.Enumerable.Max(IEnumerable`1 source)
at Microsoft.Dynamics.AX.Whs.Web.PageCtrl.SetRowsAndColumns(IList`1 whsCtrls)
at Microsoft.Dynamics.AX.Whs.Web.Controllers.ExecuteController.Display()
at lambda_method(Closure , ControllerBase , Object[] )
at System.Web.Mvc.ActionMethodDispatcher.Execute(ControllerBase controller, Object[] parameters)
at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<InvokeActionMethodWithFilters>b__a()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.<InvokeActionMethodWithFilters>b__c()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.<InvokeActionMethodWithFilters>b__c()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.<InvokeActionMethodWithFilters>b__c()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodWithFilters(ControllerContext controllerContext, IList`1 filters, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName)
at System.Web.Mvc.Controller.ExecuteCore()
at System.Web.Mvc.ControllerBase.Execute(RequestContext requestContext)
at System.Web.Mvc.ControllerBase.System.Web.Mvc.IController.Execute(RequestContext requestContext)
at System.Web.Mvc.MvcHandler.<>c__DisplayClass8.<BeginProcessRequest>b__4()
at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass1.<MakeVoidDelegate>b__0()
at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass8`1.<BeginSynchronous>b__7(IAsyncResult _)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.End()
at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult)
at System.Web.Mvc.MvcHandler.System.Web.IHttpAsyncHandler.EndProcessRequest(IAsyncResult result)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

any help with this issue??

  • abdulaziz.alesaei Profile Picture
    abdulaziz.alesaei 342 on at
    RE: Warehouse mobile portal user issue.

    yes

  • Suggested answer
    ergun sahin Profile Picture
    ergun sahin 8,816 Moderator on at
    RE: Warehouse mobile portal user issue.

    Did you try ending user from "Work user sessions" (If user was stucked on a work, the work is most probably screwed already).

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 294,125 Super User 2025 Season 1 on at
    RE: Warehouse mobile portal user issue.

    HI Abdulaziz,

    Is the user still a user in the warehouse users form?

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