web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Unanswered

Booking / time approval

(0) ShareShare
ReportReport
Posted on by 886

Hi,

From a management perspective Im looking for some kind of module to approve the bookings that the technician have created. Does this exist?

I imagine a visual calendar or some kind of view where i can see all the bookings created by all technicians and somehow approve the bookings so we can pay their salary based on the bookings. Or we can change the booking (Booking journal) if they have made some kind of error.

I have the same question (0)
  • rskadk1 Profile Picture
    886 on at

    There is (maybe) allready some options. However im missing the CC_TimeEntryGrid??

    See this from 07:55 - 08:30

    www.youtube.com/watch (From crmtipoftheday.com/.../)

  • rskadk1 Profile Picture
    886 on at

    Anyone who have some ideas on how to accomplish this?

  • Al Iggs Profile Picture
    Microsoft Employee on at

    It would be helpful to understand the full process. Tech creates the booking, manager should approve it, what happens after that? Which system creates payments based on which booking details?

    What about adding a booking status "Completed - approved" and let the manager do that change from the schedule board? You could also prevent the tech from self-approving a booking by adding a rule in the mobile app.

    Are you actually approving the booking or just the reported time? In the latter case, have you looked at the recently introduced time entry capability?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the June Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
KristineRisberg Profile Picture

KristineRisberg 37

#2
11manish Profile Picture

11manish 35

#3
Manoj - ManoVerse Profile Picture

Manoj - ManoVerse 21 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans