Can an e-mail with multiple attachments be attached to a journal into D365 FO?

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Posted on by Maria Nastevska

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Hi there,

My client has a requirement to attach an e-mail from Outlook.

Inside that e-mail there are over 20 different attachments, and instead of downloading those attachments and uploading them into D365 one by one, they want to know whether the e-mail with all its correspondence and attachments can be attached into D365 journal.

Thx,

Maria Nastevska

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Maria Nastevska 171 on at

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Can an e-mail with multiple attachments be attached to a journal into D365 FO?

The file type ''EML'' wasn't created in the document management parameters.

Once I created it and attached the e-mail to the GJ, it worked.

Thx for your inputs.
Maria Nastevska 171 on at

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Can an e-mail with multiple attachments be attached to a journal into D365 FO?

All document types are already enabled. Still, it doesn't work. Same error message.

The file type is eml.

I'm saving the outlook e-mail in 'Save As'. Am I following the right steps?

Thx
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Martin Dráb 230,379 Most Valuable Professional on at

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Can an e-mail with multiple attachments be attached to a journal into D365 FO?

It means that you don't have this file type enabled in Organization administration > Document management > Document management parameters.
Maria Nastevska 171 on at

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Can an e-mail with multiple attachments be attached to a journal into D365 FO?

Hi Ramit,

I have just tested this and it didn't work for me.

Please see below-

Do you know what might be the reason for this?

Maria.
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Ramit Paul 22,293 Most Valuable Professional on at

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Can an e-mail with multiple attachments be attached to a journal into D365 FO?

Hi,

Yes, this is possible, copy the email from outlook, save as attachment in local file/folder, in D365 you can attach as normal, it will work,