Queue's Email Settings Show Mailbox As Locked

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Posted on by Wake90_2

Hello,

I'm having an issue where some emails are being assigned to System user without ever being put into the queue it's supposed to be according to the queue's Incoming Email field in the admin center.

I found Service Desk referred to in Mailbox field doesn't exist, as shown below. The image on the right shows what happens when you click Service Desk, and tell it to show the details of the error. This Mailbox field is unable to be edited by admins and the owner of the queue who is also an admin when interacting with this field, and it's unclear if it can be adjusted from any other location within D365 CRM. Any guidance is greatly appreciated.

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Leah Ju Microsoft Employee on at

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Queue's Email Settings Show Mailbox As Locked

Hi,

It shouldn't!

You did choose the 'All Mailboxes' view?

All should be list here.
Wake90_2 16 on at

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Queue's Email Settings Show Mailbox As Locked

Leah Ju, that mailbox doesn't show in the Mailbox listing. How do I change it to one that exists?

I understood your instructions lead you to the list of mailboxes, but didn't help me resolve the issue of making it valid.

I can't private message in this system or reply. My apologies. I hope this works..
Leah Ju Microsoft Employee on at

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Queue's Email Settings Show Mailbox As Locked

Hi Partner,

Yes, it seems that we can't click it directly to check this mailbox record here:

--Same with you:

--Settings > Advanced Settings > Email Configuration > Mailbox, then you can select All mailbox view:

Now, you can find one you need.

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah