Is there a way to reverse/void a credit card charge that has been authorized and charged?

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Posted on by avapodaca

The order was cancelled by the customer before it was picked/shipped. However, the credit card was already charged. We want to delete the Sales Order/refund the credit card back for the charge.

We found the 'Edit - Credit Card Charge' screen and there was a Void button at the top. However, when we click it it says, "This transaction cannot be voided because it has already been posted to the Customer Ledger".

Also (FYI), it looks like the Sales Order was archived at some point along the way. If that is the main problem then would it have been do-able it if had not been archived?

Thanks!

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keoma 32,729 on at

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hi,

the sales order is automatically archived when you post it (creation of shipment and invoice).

best regards

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Saurabh Shah 4,560 on at

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Hi,

Are you doing ship & Invoice on sales order or Shipment and invoice separately ?

If it is Ship & Invoice then system will post the invoice and archive the sales order for history.

You need to post the Credit memo for refund to the customer or you can post the refund entry.

Regards,

-Saurabh Shah

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avapodaca on at

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We currently have two in-house processes - one uses the invoice creation at shipment, but our Factory Store sometimes authorizes and charges the card pre-shipment (which we are reviewing the effectiveness of this process).

However, in this instance the card was authorized and charged before the order was shipped - and the customer cancelled during that time. In order to resolve this we had to send the order to shipping, have it picked, fake shipped, and do an RGA to receive it back in. Then we have to manually reverse the charge through our payment processor (outside of NAV).

I'm wondering if there is not a way to cancel the credit card charge from within NAV, and not have to do the shipping/RGA route, and not have to manually reverse the charge through our payment processor.

Thanks!

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