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Hello,
when we send an E-Mail to a Queue, where the CC is filled with a Contact, Account, Systemuser or Lead, then the Queue won't receive the E-Mail. The CC user gets it, but the Queue won't. If we put an E-Mail in the CC, which isn't connected to the CRM, then the Queue gets the E-Mail.
I think the Queue has a problem to terminate the right Entity to the CC. It also shows an Error in the Queue messages.
Does someone has the solution for this problem?
Thank you in advance.
#1
André Arnaud de Cal...
294,208
Super User 2025 Season 1
#2
Martin Dráb
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Most Valuable Professional
#3
nmaenpaa
101,158
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