Twitter channel in Microsoft Dynamics CE on Omnichannel

(0) Share

Report

Posted on by LC-29080612-0

Hello Microsoft Community,

I'm currently facing a challenge while setting up a Twitter channel in Microsoft Dynamics CE on Omnichannel. The issue is that I cannot see Twitter on the list of channels available for configuration.

Has anyone else encountered this problem, and if so, how did you resolve it? Is there a specific step or configuration that I might be missing? Any guidance or insights would be greatly appreciated.

Thank you in advance for your help

Lawrence

I have the same question (0)

All responses (1)

Answers (0)

Leah Ju Microsoft Employee on at

Like (0)

Report

Twitter channel in Microsoft Dynamics CE on Omnichannel

Hi Partner,

It seems that the twitter option in the channel was removed in the ongoing version updates.

Perhaps you could look into custom messaging channel to see if it can be integrated with twitter:

https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-custom-channel

Was this reply helpful? Yes No