New Email Editor - Extremely Slow + Text placeholder not going away

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Posted on by RvdW1990

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Hi community,

In the past days I've tried to create an Email Template in the new Email Editor. However, it's been taking me three days, since after every adjustment I make, I click the save button, refresh the page and the adjustment is gone. Even when I make an adjustment in the HTML code, after saving and refreshing, the adjustment in the code is gone as well.

Another issue that I'm experiencing with the new editor is the fact that the Text placeholder is not going away when I enter content inside a Text element.Please see the image below. I have to remove the HTML code for the placeholder myself.

Anyone else facing any of these problems?

Kind regards,

Renée

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Answers (1)

Nya 29,056 on at

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RE: New Email Editor - Extremely Slow + Text placeholder not going away

Hi Eline,

Thanks for your sharing!

This issue has been bothering me for a long time.
ElineB 272 on at

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RE: New Email Editor - Extremely Slow + Text placeholder not going away

It’s a bug affecting new Environments. The dev Team resolved it today for us, after raising a Ticket.
RvdW1990 130 on at

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RE: New Email Editor - Extremely Slow + Text placeholder not going away

Thank Nya, I thought that would be the answer ;) I've raised a ticket, let's hope they can fix it :)
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Nya 29,056 on at

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RE: New Email Editor - Extremely Slow + Text placeholder not going away

Hi Renée,

I encountered the same problem with yours and it is obviously a bug.

Please raise a support ticket for further help.