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ReportHI,
In customer service hub email form is read only and cant edit regarding field in dynamics 365 on premise version 9.0. Any suggestion on this issue.
Thanks
You’re offline. This is a read only version of the page.
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HI,
In customer service hub email form is read only and cant edit regarding field in dynamics 365 on premise version 9.0. Any suggestion on this issue.
Thanks
Hi Thomas,
If it is read-only after sending email and status is completed, you can use js code to unlock all controls.
All responses (
Answers (
function unlockEmail(executionContext)
{
const form = executionContext.getFormContext();
const headerControl = form.getControl('header_statecode');
var status = headerControl.getAttribute().getText();
if(status=="Completed")
{
Xrm.Page.data.entity.attributes.forEach(function (attribute, index) {
var control = Xrm.Page.getControl(attribute.getName());
if (control) {
control.setDisabled(false);
}
});
}
}
2.Add js to web resource.
Go settings > Customization > Customize the system > web resource.
3.Add it to the email onLoad event.
Go settings > Customization > Customize the system > entities > email > form > main form.
4.Test.
Regards,
Leah Ju
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Hello,
pls refer this link
I hope it helps,
Thanks.
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365
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