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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Email is read only in ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Email is read only in interactive hub

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Posted on by thomas.s 122

HI,

In customer  service hub email form is read only and cant edit regarding field in dynamics 365 on premise version 9.0.  Any suggestion on this issue.

Thanks

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  • Suggested answer
    CRMJetty Profile Picture
    CRMJetty 3,512 on at
    RE: Email is read only in interactive hub

    Hello,

    pls refer this link

    https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/208188/crm2016-mail-from-is-readonly/545759

    I hope it helps,

    Thanks.

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Email is read only in interactive hub

    Hi Thomas,

    If it is read-only after sending email and status is completed, you can use js code to unlock all controls.

    function unlockEmail(executionContext) 
{
    const form = executionContext.getFormContext();
    const headerControl = form.getControl('header_statecode');
    var status = headerControl.getAttribute().getText();
    if(status=="Completed")
    {
        Xrm.Page.data.entity.attributes.forEach(function (attribute, index) {    
            var control = Xrm.Page.getControl(attribute.getName());
            if (control) {
                control.setDisabled(false);
            }
        });
    }
}

    2.Add js to web resource.

    Go settings > Customization > Customize the system > web resource.

     pastedimage1606894164457v1.png

    3.Add it to the email onLoad event.

     Go settings > Customization > Customize the system > entities > email > form > main form.

    pastedimage1606894380610v2.png

    4.Test.

    pastedimage1606894401440v3.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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