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Customer experience | Sales, Customer Insights,...
Suggested answer

Unable to Change Domain Logon Name

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Posted on by 15

Encounter an error when try to add new user: 

pastedimage1618468936261v1.png

Log File:

======================================================================================================================

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Access Denied. Reference number for administrators or support: #D0098736Detail:

<OrganizationServiceFault xmlns:i="">www.w3.org/.../XMLSchema-instance" xmlns="">schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147187707</ErrorCode>
<ErrorDetails xmlns:d2p1="">schemas.datacontract.org/.../System.Collections.Generic" />
<Message>Access Denied. Reference number for administrators or support: #D0098736</Message>
<Timestamp>2021-04-15T06:41:48.4202822Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText>

[Microsoft.Dynamics.Integration.Adapters.Crm2011.Plugin: Microsoft.Dynamics.Integration.Adapters.Crm2011.Plugin.UserCreateUpdateEventHandler]
[ba1575d4-bfe9-df11-9ec8-00155d52bcec: Connector: Create of systemuser]


</TraceText>
</OrganizationServiceFault>

======================================================================================================================

I have tried to changed the registry "AutoGroupManagementOff" value from 0 to 1 but the problem still persists.

It was working fine previously.

  • L O U I S Profile Picture
    15 on at
    RE: Unable to Change Domain Logon Name

    Dear Abarao Bhople,

    Thanks for your advice however it still not work for me.

    I tried below User Name:

    Domain\Username

    Username\Domain

    Username@Domain.com

    Username@Domain.local

    Only Domain\Username will display user info but yet unable to save.

  • Suggested answer
    Abarao Bhople Profile Picture
    445 on at
    RE: Unable to Change Domain Logon Name

    Hello  LOU IS ,

    could you please   try to provide the user name in the format (username@yourdomain.com) 

    instead of UserName\yourDomain.

    if above not works , try to add new user by using different user login other than your current userlogin.

    Thank you.

    Abarao Bhople

  • Suggested answer
    Abarao Bhople Profile Picture
    445 on at
    RE: Unable to Change Domain Logon Name

    Hello  LOU IS ,

    could you please   try to provide the user name in the format (username@yourdomain.com) 

    instead of UserName\yourDomain.

    if above not works , try to add new user by using different user login other than your current userlogin.

    Thank you.

    Abarao Bhople

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