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Service | Customer Service, Contact Center, Fie...
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Trying to add a signature to email templates launched by a workflow

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Hi there,

I am trying to understand email signature behaviour, when I enabled the default signature for emails the signature is applied to every email to be manually written or inserted template, expected

pastedimage1660817603331v1.png  pastedimage1660818047287v1.png

However, if the template is inserted on an email launched when conditions are met, for example via workflow, the signature is not being added, having to add the same signature manually to every single email template

pastedimage1660819055410v1.png pastedimage1660819279302v1.png

Is this a normal behaviour?

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    KK-365 Profile Picture
    1,010 on at

    Use the below Link. This may help with the information you require.

       

    If this solve you issue, Do mark this answer Verified.

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