Error when Authenticating twitter handle in Omnichannel for Customer Service

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Posted on by Hammed

366 User Group Leader

When trying to add a new Twitter handle to a new Twitter account setup on Omnichannel, it failed to validate the authentication.
Each time I try to authenticate it fails with the message: “Something went wrong. Please try singing in again”

Ensure that you have meet up the prerequisites steps here Configure a Twitter Direct Message channel | Microsoft Docs

I found that the Twitter channel Environment name in the Omnichannel did not match with the Dev environment label Twitter developer portal.

To solve this issue, the “Environment name” field must match with the Dev Environments in the twitter developer account.

Click here to continue: Error when Authenticating twitter handle in Omnichannel for Customer Service | The Dynamics Experts (wordpress.com)

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Community Member on at

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Thanks for your sharing.
Oseghae Oaikhena 30 on at

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I am having a similar challenge with setting up Omnichannel chat. Any help on this is appreciated.

The solution did not work for my system.
Harish Kashyap 5 on at

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Thank you! It worked for me