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Service | Customer Service, Contact Center, Fie...
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Error when Authenticating twitter handle in Omnichannel for Customer Service

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Posted on by 366 User Group Leader

When trying to add a new Twitter handle to a new Twitter account setup on Omnichannel, it failed to validate the authentication.
Each time I try to authenticate it fails with the message: “Something went wrong. Please try singing in again”

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Ensure that you have meet up the prerequisites steps here Configure a Twitter Direct Message channel | Microsoft Docs

I found that the  Twitter channel Environment name in the Omnichannel did not match with the Dev environment label Twitter developer portal.

To solve this issue, the “Environment name” field must match with the Dev Environments in the twitter developer account.

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Click here to continueError when Authenticating twitter handle in Omnichannel for Customer Service | The Dynamics Experts (wordpress.com)

  • Harish Kashyap Profile Picture
    Harish Kashyap 5 on at
    RE: Error when Authenticating twitter handle in Omnichannel for Customer Service

    Thank you! It worked for me

  • Oseghae Oaikhena Profile Picture
    Oseghae Oaikhena 30 on at
    RE: Error when Authenticating twitter handle in Omnichannel for Customer Service

    I am having a similar challenge with setting up Omnichannel chat. Any help on this is appreciated.

    The solution did not work for my system.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error when Authenticating twitter handle in Omnichannel for Customer Service

    Thanks for your sharing.

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