Hi All,
I'm testing the Duplicate recipient address feature on Marketing Email.
In my scenario, we have several contacts have same email address. Let say there are 2 different contacts name with same email.
As below picture, I have contacts with name Audrey which has email address email@validdomain.com. Other contact is Amelia with same email address too.
When the customer journey run to send the email, one of those contacts (Amelia) is indicated as Duplicate recipient address.
My question is, does the system randomly pick one of those contacts? How the system knows that the email should be sent to Audrey instead of Amelia?
In some cases, we expect it should be Amelia who gets the marketing email and continue the journey, because Amelia has many orders than Audrey.
Please advise and thanks before hand.
