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Hello, colleagues.
I get an error of import and export data in CRM.
When I try to save some view or a result of advanced find in Excel, I get the next message:
«Failed to Generate Excel. An error occurred when Dynamics 365 tried to generate the Excel file. If this problem persists, contact your system administrator».
It happens permanently about 1 time per week. When it appears, it affects all the 3 CRM instances on the shared server at once. After IIS reset it disappears, but later appears again.
When the error appears, we also cannot do out-of-the-box import from a file: the next message appears (something like, by memory): «Error. Repeat this action again. If this problem persists, address the MS Dynamics 365 Community or MS Dynamics 365 administrator…».
And, it is not that well-known error, when there are two columns with the same name in your view (checked)).
CRM version is Microsoft Dynamics 365 9.0 On-premise.
Could you please be so kind to let me know how to find the reason of the error or how to customize CRM server to get rid of it?
Hello, could you please collect a verbose trace and post here. You can use DiagTool or activate the trace through the registry.
docs.microsoft.com/.../monitor-and-troubleshoot-dynamics-365
Thanks,
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