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10I am 8 months into my new job and I have never been given a clear answer to this question. When a customer sends in a payment of an invoice and takes a discount on the total amount and not on Merchandise subtotal the amount due on invoice is the AX discount amount plus the discount amount the customer actually had taken.
Example in payment journal - D152%
Invoice No Due Date Invoice Amount Disc-1 Disc-2 Total Due
1234 2/1/2023 1,500.00 28.00 28.00 1,472.00
Customer sends in payment totaling $1,470.00.
Options
1. You can change discount amount in Disc-1 which would when change the Total Due to payment amount of $14,700.00
2. You delete discount amount of $28.00 in Disc-1 and then manually change amount in Total Due to $1,470.00. When you do this and then post payment journal, you go to customer's AR and it will show Invoice 1234 balance as $58.00 not $2.00. Why does it add the $28.00 AX discount and the $30.00 discount customer has taken. The customer did pay the invoice but it should show only $2.00 owed.
My question is, is there a system setup in AX to change or a process in the way I process payment? Suggestions?
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