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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unable to Reactivate S...
Customer experience | Sales, Customer Insights,...
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Unable to Reactivate Sales Process

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Posted on by JPFRA 5

Hello,

I'm trying to reactivate a Sales Process as a member of the team has pushed it all the way to 'Finished' - This would allow me to then restart the Sales Process.

I'm receiving the following Error Code;

Exception Message: Validation error: Stage ID ‘1bb4512b-5e36-4363-af87-ca20a94f2724’ is not present in Business Process. Please contact your system administrator.

HexErrorCode: 0x80040216

ErrorDetails:
      ApiExceptionSourceKey: Plugin/Microsoft.Crm.ObjectModel.BpfBusinessEntityService
      ApiStepKey: 6bcdbb1b-1d61-db11-86a7-000a3a5473e8
      ApiDepthKey: 1
      ApiActivityIdKey: c2bf280d-28f0-4651-a92b-a7ae0dd1ac42
      ApiPluginSolutionNameKey: System
      ApiStepSolutionNameKey: System
      ApiExceptionCategory: SystemFailure
      ApiExceptionMessageName: UnExpected
      ApiExceptionHttpStatusCode: 400

HelpLink: go.microsoft.com/.../

Activity Id: 99054f6f-28e4-45a5-9163-0f8130a9d30f

Thank you in advance.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Unable to Reactivate Sales Process

    Hi JPFRA

    There may be more causes but as per my understanding there is a plugin written on one of the below messages:

    1. Update
    2. SetStaate
    3. SetStateDynamicEntity

    you need to update the stage from there. You can use the plugin registration tool to check the steps written on this table.

    Thanks

    Regards,

    Abdul

  • JPFRA Profile Picture
    JPFRA 5 on at
    RE: Unable to Reactivate Sales Process

    Hi Abdul Wahab

    Thank you for responding.

    Please could you explain how I should go about customizing it again for a successful reactivation. Are you suggesting that I completely reconfigure and start again with the Business Process?

    Kind regards,

    JPFRA

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Unable to Reactivate Sales Process

    Hi JPFRA,

    It seems your environment is customized and the stage is which is injected in reactivation no longer exists. If that is the case then customize it again for a successful reactivation.

    Let me know if I can provide you with more details.

    Thanks

    Regards,

    Abdul Wahab
    Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit

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