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12Dear Microsoft Support Team,
I hope this email finds you well. I am writing to report a problem I am facing when attempting to change the filter of a dashboard in Microsoft Dynamics. Specifically, I am encountering an issue where the changes I make to the filter are not saved, resulting in the dashboard retaining its original shape.
In our organization, we heavily rely on Microsoft Dynamics for monitoring and analyzing our business data through dashboards. Recently, I attempted to modify the filter of a specific dashboard to reflect new criteria and preferences. After making the necessary adjustments to the filter, I saved the changes using the designated /Save/ button. However, upon reloading the dashboard or revisiting it at a later time, I noticed that the modifications to the filter were not retained. The dashboard remained in its original state, with the previous filter configuration intact.
To troubleshoot the issue, I tried various methods, such as clearing cache, using different web browsers, and ensuring that I have the necessary permissions to modify dashboards. Unfortunately, these attempts did not resolve the problem, and the issue persists consistently across multiple user accounts within our organization.
Given the importance of accurate and up-to-date dashboards in our day-to-day operations, it is crucial for us to be able to customize and save changes to the filters effectively. I kindly request your assistance in investigating and resolving this matter promptly.
If there are any known issues, workarounds, or recommended steps to address this problem, please provide them. Additionally, if any specific log files or diagnostic data would be helpful for troubleshooting, please let me know, and I will gladly provide them.
Thank you in advance for your attention to this issue. I look forward to your prompt response and a resolution to this matter.
Best regards,
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