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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Company logo in inbox ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Company logo in inbox - email marketing

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Posted on by Graham McAdam 14

Hi folks, 

Can anyone provide guidance on how a company logo can appear in a customer's inbox when we send marketing emails? 

Is this set up in Dynamics 365?

I am referring to when a customer look in their inbox not the actual email.

This article mentions 'Domain-based Message Authentication' - is this something controlled in D365. 

https://9to5google.com/2021/07/12/gmail-company-logos/

Thank you,

Graham

I have the same question (0)
  • Suggested answer
    Eiken Profile Picture
    Eiken on at

    Hi,

    1.

    Whether a company logo can appear in customer’s inbox depends on the Email product.

    To outlook, there is no way to add the logo to customer’s inbox. 

    pastedimage1673491328901v1.png

    Logos in the Inbox: Microsoft – PeakInbox Blog

    Other products like Gmail have the possibility. The following link may help you.

    Logos in the Inbox: Gmail – PeakInbox Blog

    2.

    The “Domain-based Message Authentication” is a policy and reporting protocol for email authentication, it is not controlled in D365.

  • Community member Profile Picture
    Community member 2 on at
    The appearance of your logo in a customer's inbox is often tied to email settings and configurations, rather than the email marketing platform itself.
  • Community member Profile Picture
    Community member 2 on at
    One important aspect to consider is implementing 'Domain-based Message Authentication', commonly known as DMARC. It helps establish your domain's authenticity and can positively impact email deliverability and visibility r more detailed information and step-by-step instructions, I suggest visiting ecommercemaven.com. They offer valuable insights and resources related to e-commerce and email marketing.

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