Hi folks,
Can anyone provide guidance on how a company logo can appear in a customer's inbox when we send marketing emails?
Is this set up in Dynamics 365?
I am referring to when a customer look in their inbox not the actual email.
This article mentions 'Domain-based Message Authentication' - is this something controlled in D365.
https://9to5google.com/2021/07/12/gmail-company-logos/
Thank you,
Graham
Hi,
1.
Whether a company logo can appear in customer’s inbox depends on the Email product.
To outlook, there is no way to add the logo to customer’s inbox.
Logos in the Inbox: Microsoft – PeakInbox Blog
Other products like Gmail have the possibility. The following link may help you.
Logos in the Inbox: Gmail – PeakInbox Blog
2.
The “Domain-based Message Authentication” is a policy and reporting protocol for email authentication, it is not controlled in D365.
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