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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Notes and Time Line fr...
Customer experience | Sales, Customer Insights,...
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Notes and Time Line from Leads to Account

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Posted on by Community member 65
Hello,
 
I am having difficulty in troubleshooting how notes and emails attached to a Lead to flow through to the Account.
 
The notes and timeline feed through fine from Lead to Opportunity exactly but not two the Account (that has the same primary email address) and connection.
 
Is anyone in a position to provide guidance and suggestion with this.
 
I have a custom BPF that flows from Lead to Opportunity to Account.
 
Look forward to any advice that can be given.
 
With thanks
 
 
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Notes and Time Line from Leads to Account
    Hi Partner,
    I know that we can see notes from lead on the timeline of opportunity if we qualify the lead:
    Show notes from lead and opportunity in the parent account timeline:
    --Like 'Activity rollup type', we can use 'Note rollup type' in the timeline now.
    But you mentioned before: two account(same primary email address)? connection?custom BPF？
    --Can you explain in more detail? Or can you provide screenshots?
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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