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Workflow Notifications - email notifications

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Posted on by Community Member Microsoft Employee

During configuration of leave and absence workflows, I have observed a problem where the attached email in the .html format has not been sent alongside the action centre notification. I have come across a problem although I created email templates in system administration and attached it to the workflow. Furthermore, I achieved the desired results with other elements of this workflow.

All of the user options related to the email notifications should be set up so that the HR admin would receive notifications through email anyways, but neither this nor the email template has been delivered by the system.

Would anyone be able to give me some advice as to what could have caused it?

Many thanks and regards!

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Community Member Microsoft Employee on at

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RE: Workflow Notifications - email notifications

Much appreciate your help Erik but I think it's not the cause here. I have set up both email parameters and sending options so that test emails are going out without any issues.

I have made adjustments to them but I still cannot proceed with email notifications - all attempts of sending an email are recorded as 'failed'.
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Community Member Microsoft Employee on at

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RE: Workflow Notifications - email notifications

Hello,

When you navigate to System Admin > Email > Email parameters.

Have you set these up?

And if you click on Send test e-mail, does that work?

Typically the e-mail parameters are not setup correctly, or are not in line with the user options setup.