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Not able to live track Field Service technician on Schedule Board

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Posted on by Kritish_Gupta

Not able to live track Field Service technician on Schedule Board after setup all the required configuration in environment.

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VinayN on at

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RE: Not able to live track Field Service technician on Schedule Board

Hey Jim,

You would be able to use the new FS Mobile to achieve this functionality. Are you still unable to track the location of the Resource on Schedule board using the documentation on docs.microsoft.com/.../mobile-powerapp-location-auditing

After following the above steps, if you are unable to still see the resource location on the Schedule board, i would suggest you to raise a support request.

Thanks,

Vinay Nalam,

PM, Microsoft.
Jim Ward 5 on at

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RE: Not able to live track Field Service technician on Schedule Board

Is the Woodford solution really required for live tracking? Seems like the new Mobile driven Field Service mobile would be the future and shouldn't need Woodford? Am I wrong? do we NEED Woodford for live tracking?
Al Iggs on at

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RE: Not able to live track Field Service technician on Schedule Board

That's an important remark. Check the Geolocation Tracking table if you use the new mobile app. Check the Mobile Audit table when using the old one.
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Nya 29,056 on at

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RE: Not able to live track Field Service technician on Schedule Board

Hi, Kritish

Please check the following points about your settings:

The Field Service Mobile configuration tool (Woodford) has been imported into your app as a solution.

Here is an article about how to install it:

https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-app-user-guide#step-2-install-the-field-service-mobile-configuration-tool-woodford

Make sure the following solutions are installed as part of the Field Service Woodford solution.

Activate the following 2 workflows in the default solution.

Go to Advanced Settings > Settings > Customization > Customizations > Customize the System.

MobileCRM Woodford HTML5 has been installed already.

Here is an article about how to install it:

https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-app-user-guide#step-3-import-the-mobile-project-template

Make sure the Version of the it is the same as the version of Field Service Mobile which your technicians are using.

Enable GPS monitoring

Auditing > Include GPS position / Log synchronization event

Location Tracking > Enable background GPS monitoring

Go to Field Service App > Settings > Entity Configuration to make sure the Geotracked is enabled for Bookable Resource entity.

Most importantly, make sure that the Field Service Mobile App is installed on your technician's devices and that it is properly signed in, with Location sharing notification in the notification bar.

After completing the above check, retry the track operation, you can see the real-time location of technicians in Map View and also see the records in Settings > Mobile Auditing > Mobile Auditing Records.

Please let me know if there is any further problem. Any detail is appreciated to locate the problem.

Hope this helps.

Best Regards,

Nya
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Al Iggs on at

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RE: Not able to live track Field Service technician on Schedule Board

Run an Advanced Find on the Geolocation Tracking table to see if you received location data from the mobile device. If not, check the OS' GPS settings and the app settings on the device.