The assist-edit dialog stays greyed out when using it in e-mail template Dynamics for Marketing

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Posted on by Jetj25

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The assist-edit dialog only shows entities and relations that are synced with the marketing insights service, I have checked the sync settings in the customer insight sync and contact entity is checked, also I can not change or click in the dialog.

Tried it with several browsers

the assistant dialog box is always greyed out:

Categories:

Setup and Upgrades

Marketing

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LuHao 40,892 on at

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Hi Jetj25,

I've reproduced your issue successfully:

It seems that your current user has not sufficient privilege to access dynamic content,

so you should ask your admin to give you privileges to below 3 items:

> Content settings

> Dynamic-content metadata

> Marketing email dynamic-content metadata

I couldn't give you specific anwser that which item will finally lead the drop-down menu to be blocked,

however, after I disabled all of 3 items, the drop-down menu was actually blocked to greyed out,

you could try them one by one.

Regards,

Clofly

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d_radulova 2 User Group Leader on at

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Hi @Jetj25,

this usually happens when you are trying to use it for a 1:m or m:m relationship.

For example, if a customer can have a number of products. In your marketing email, you can only loop through the products in a custom code spinet , but not use it with assist edit.

Hope that helps.

Thanks,

-DD

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LuHao 40,892 on at

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Hi partner,

Don't forget to mark the verified answer by clicking Yes.

This will help other users quickly navigate to this theme.

Thanks. :)

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