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Customer experience | Sales, Customer Insights,...
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Dual Write GAB delay on postal address

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Posted on by 65

Hello

I have an issue about Dual Write GAB I am hoping someone can help me with:

Issue:

When syncing postal addresses from CRM to F&O it takes several hours before the address is visible in the F&O Customer / Address form. I can see that the correct record is created instantly in the PartyPostalAddressHistoryV2 table in F&O, but it seems that the corresponding record for PartyPostalAddressV2 is missing, and that this is the one that takes several hours to create.

What I know / have tried:

  1. Syncing from F&O to CRM works fine
  2. Syncing Accounts works fine both ways
  3. Latest version of Dual Write Orchestration solution is installed
  4. I have refreshed table mappings in Dual Write
  5. I have stopped each individual table mapping and started again (no initial sync, though)
  6. When trying to update the address record in CRM I get this error: Unable to write to Finance and Operations apps due to following error(s): {"Write failed for entity CDS postal address history V2 with unknown exception - Cannot locate data source record of type LogisticsPostalAddress with RecId xxxxxxxxxx. Entity name: LogisticsPostalAddressBaseEntity, RecId: xxxxxxxxxx

Anyone who knows what might be wrong here?

I have the same question (0)
  • CrmDvlpr Profile Picture
    26 on at

    Hi

    Did you find a solution to this issue ? I have the same issue but not sure what is wrong on my setup.

  • Suggested answer
    Aman Kundra Profile Picture
    2 on at
    When you try to update the Address at F&O side it gets updated and sync to CE but during that process  it becomes deactivated at F&O you can verify that with more option->Advance-> history or active. Now when you try to update the same in CE side this time it will throw an error of Recid cannot locate since that address is deactivated tin F&O side. I hope this helps you
  • wdsos Profile Picture
    69 on at
    Hi,
     
    anyone found a solution for this? We are having the same issue. After adding a custom field in F&O and CRM on the PostalAddress Table, the sync sometimes creates this error.

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