Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Dynamics NAV to CRM in...
Microsoft Dynamics NAV (Archived)

Dynamics NAV to CRM integration

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Hi everyone,

I'm trying to make a connexion between NAV 2017 and CRM 2016.

Here's what I did so far:

  • updated NAV 2017 CU1 to CU4
  • Imported the solution : DynamicsNAVIntegrationSolution.zip in our CRM
  • Configured the solution with the correct path to our NAV server (/dynamicsnav100/WebClient)
  • Created a non-interactive user in CRM with Dynamics NAV Integration Administrator privileges.

After all of that, I still have the error: The system is unable to connect to Microsoft Dynamics CRM - Detailed description: Unable to login to Dynamics CRM in NAV when I try to test the connnexion.

I also tried to make the connexion using the assisted setup in NAV, and also give the non-interactive user in CRM admin rights, but nothing seems to work.

Do you have any idea why the integration is not working?

Thanks,

Johann

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics NAV to CRM integration

    Hi,

    We did find a solution with the help of a microsoft consultant. Here's what he told us that solved the issue: 

    "It is very important that you also make NAV Object update from CU4, not only it has to be deployed the client and server platform stack but also a typical activity of code compare and merge is required in order to have CRM Integration working appropriately with the new assemblies.

     

    If you cannot perform a full compare and merge of all objects – as per best practice simply filter in the Object Designer, all the NAV Objects that have a ‘CRM’ substring in their Name with a filter like *@crm*. This will roughly cover all of the objects that might potentially be in need to be changed / merged.

    You can suggest below blog article to your partner for this.

    https://blogs.msdn.microsoft.com/nav/2017/03/10/microsoft-dynamics-crm-2016-integration-on-premises-and-online-with-microsoft-dynamics-nav-2016-2017/"

     

    Hope it'll help.

    J.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics NAV to CRM integration

    I have the exact same issue. Same setup works fine in NAV 2016, but 2017 CU4 is not able to make a connection. Anyone any idea?

  • TharangaC Profile Picture
    TharangaC 23,116 on at
    RE: Dynamics NAV to CRM integration

    Were you able to resolve the issue?

  • Tina Menezes Profile Picture
    Tina Menezes 2,576 on at
    RE: Dynamics NAV to CRM integration

    Hi Johann21,

    I have written a blog on Integrating Microsoft Dynamics CRM with Microsoft Dynamics NAV. You can refer it using the below link. Hope it helps.

    http://www.cloudfronts.com/integrating-microsoft-dynamics-crm-with-microsoft-dynamics-nav/

  • Suggested answer
    TharangaC Profile Picture
    TharangaC 23,116 on at
    RE: Dynamics NAV to CRM integration

    Hi,

    Not exactly sure what the issue is, but this is the steps I followed when setting up the integration :

    http://tharangac-dynamicsnav.blogspot.com/2017/01/integrate-dynamics-nav-2017-with.html

    Hope this will help you to resolve the issue. 

  • Suggested answer
    Laco Vosika Profile Picture
    Laco Vosika 111 on at
    RE: Dynamics NAV to CRM integration

    In this release 15601 there is a missing row in the *.zip solution. Find solution.xml and add the row with the GUID to it

    EG.

    <RootComponent type="29" id="{GUID}" />

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans