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Dynamics NAV to CRM integration

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Posted on by Community Member

Hi everyone,

I'm trying to make a connexion between NAV 2017 and CRM 2016.

Here's what I did so far:

updated NAV 2017 CU1 to CU4
Imported the solution : DynamicsNAVIntegrationSolution.zip in our CRM
Configured the solution with the correct path to our NAV server (/dynamicsnav100/WebClient)
Created a non-interactive user in CRM with Dynamics NAV Integration Administrator privileges.

After all of that, I still have the error: The system is unable to connect to Microsoft Dynamics CRM - Detailed description: Unable to login to Dynamics CRM in NAV when I try to test the connnexion.

I also tried to make the connexion using the assisted setup in NAV, and also give the non-interactive user in CRM admin rights, but nothing seems to work.

Do you have any idea why the integration is not working?

Thanks,

Johann

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Laco Vosika 111 on at

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RE: Dynamics NAV to CRM integration

In this release 15601 there is a missing row in the *.zip solution. Find solution.xml and add the row with the GUID to it

EG.

<RootComponent type="29" id="{GUID}" />

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Tharanga Chandrasekara 23,118 on at

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RE: Dynamics NAV to CRM integration

Hi,

Not exactly sure what the issue is, but this is the steps I followed when setting up the integration :

http://tharangac-dynamicsnav.blogspot.com/2017/01/integrate-dynamics-nav-2017-with.html

Hope this will help you to resolve the issue.

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Tina Menezes 2,582 on at

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RE: Dynamics NAV to CRM integration

Hi Johann21,

I have written a blog on Integrating Microsoft Dynamics CRM with Microsoft Dynamics NAV. You can refer it using the below link. Hope it helps.

http://www.cloudfronts.com/integrating-microsoft-dynamics-crm-with-microsoft-dynamics-nav/

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Tharanga Chandrasekara 23,118 on at

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RE: Dynamics NAV to CRM integration

Were you able to resolve the issue?

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Community Member on at

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RE: Dynamics NAV to CRM integration

I have the exact same issue. Same setup works fine in NAV 2016, but 2017 CU4 is not able to make a connection. Anyone any idea?

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Community Member on at

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RE: Dynamics NAV to CRM integration

Hi,

We did find a solution with the help of a microsoft consultant. Here's what he told us that solved the issue:

"It is very important that you also make NAV Object update from CU4, not only it has to be deployed the client and server platform stack but also a typical activity of code compare and merge is required in order to have CRM Integration working appropriately with the new assemblies.

If you cannot perform a full compare and merge of all objects – as per best practice simply filter in the Object Designer, all the NAV Objects that have a ‘CRM’ substring in their Name with a filter like *@crm*. This will roughly cover all of the objects that might potentially be in need to be changed / merged.

You can suggest below blog article to your partner for this.

https://blogs.msdn.microsoft.com/nav/2017/03/10/microsoft-dynamics-crm-2016-integration-on-premises-and-online-with-microsoft-dynamics-nav-2016-2017/"

Hope it'll help.

J.

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