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Customer experience | Sales, Customer Insights,...
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Data refresh failed due to an internal error.

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Posted on by

Hi,

When refreshing the data source, I saw this error message:

pastedimage1643977633860v1.png

Since then, I've been refreshing the data source for several times and got the same error message. 

Has anyone had this experience and any idea what causes this?

Thank you!

I have the same question (0)
  • Community Member Profile Picture
    on at

    Hi rdj,

    Maybe you can try to clear cache of the browser or use other browsers to test again.

  • rdj Profile Picture
    on at

    Thanks Leah,

    I just did clear all the cache. But the problem still persists. 

    Anything else I could check?

    And also, I could not access the “entities” and “Map” section. The error messages are not informative unfortunately:

    pastedimage1644228556876v1.png

    pastedimage1644228572212v2.png

    Thanks,

    Reddy

  • Suggested answer
    rdj Profile Picture
    on at

    I found the solution to the issue. 

    The root of the problem was: CI requires the same Primary Key (PK) field name in the subsequent data refresh.

    Solution:

    - edit Data Source entity Data Model, either in CI (Edit Model) or change the CDM directly in ADL. Give the same column name as the previous refresh

    - refresh

    - delete the data source

    - upload the new data source with the updated PK field name

    Reddy

  • Community Member Profile Picture
    on at

    Hi rdj,

    Clad your problem was solved, and thanks for sharing the solution!:) 

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