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Data refresh failed due to an internal error.

Posted on by 87

Hi,

When refreshing the data source, I saw this error message:

pastedimage1643977633860v1.png

Since then, I've been refreshing the data source for several times and got the same error message. 

Has anyone had this experience and any idea what causes this?

Thank you!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Data refresh failed due to an internal error.

    Hi rdj,

    Clad your problem was solved, and thanks for sharing the solution!:) 

  • Suggested answer
    rdj Profile Picture
    rdj 87 on at
    RE: Data refresh failed due to an internal error.

    I found the solution to the issue. 

    The root of the problem was: CI requires the same Primary Key (PK) field name in the subsequent data refresh.

    Solution:

    - edit Data Source entity Data Model, either in CI (Edit Model) or change the CDM directly in ADL. Give the same column name as the previous refresh

    - refresh

    - delete the data source

    - upload the new data source with the updated PK field name

    Reddy

  • rdj Profile Picture
    rdj 87 on at
    RE: Data refresh failed due to an internal error.

    Thanks Leah,

    I just did clear all the cache. But the problem still persists. 

    Anything else I could check?

    And also, I could not access the “entities” and “Map” section. The error messages are not informative unfortunately:

    pastedimage1644228556876v1.png

    pastedimage1644228572212v2.png

    Thanks,

    Reddy

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Data refresh failed due to an internal error.

    Hi rdj,

    Maybe you can try to clear cache of the browser or use other browsers to test again.

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