60Hi all, Hope you are doing great
While I am working with Omnichannel in customer service by creating a chat box from the left hand side (sitemap), I am getting error of
An error occurred in the PreLiveChatConfigCreatePlugin plug-in
if someone knows the solution, please let me know attaching details file and error SS.
Thank you
Error message:
Exception Message: An error occurred in the PreLiveChatConfigCreatePlugin plug-in
ErrorCode: -2147220891
HexErrorCode: 0x80040265
ErrorDetails:
OperationStatus: 0
SubErrorCode: -2146233088
Plugin:
ExceptionFromPluginExecute: Microsoft.Dynamics.OmnichannelChat.Plugins.PreOperationLiveChatConfigCreatePlugin
ExceptionRetriable: False
ExceptionSource: PluginExecution
OriginalException: PluginExecution
PluginTrace: livechatplugin: Verifying the client is not offline.
livechatplugin: Getting the target entity from Input Parameters.
could not get Org URL service endpoint
Formatting localized error for key LiveChatConfig.ServiceEndpointError
Looking up localized string LiveChatConfig.ServiceEndpointError in msdyn_OmnichannelChat.{0}.resx
Looking up user ui language code
Loading msdyn_OmnichannelChat.1033.resx for key LiveChatConfig.ServiceEndpointError
Begin:RetrieveXmlWebResourceByName, webresourceSchemaName=msdyn_OmnichannelChat.1033.resx
Webresources Returned from server. Count=1
End:RetrieveXmlWebResourceByName, webresourceSchemaName=msdyn_OmnichannelChat.1033.resx
Found localized string LiveChatConfig.ServiceEndpointError in msdyn_OmnichannelChat.{0}.resx for userUiLcid 1033
PreLiveChatConfigCreatePlugin: Microsoft.Xrm.Sdk.InvalidPluginExecutionException: An error occurred while generating the chat widget snippet: service endpoints not found
at Microsoft.Dynamics.OmnichannelChat.Plugins.PreOperationLiveChatConfigCreatePlugin.Execute(IServiceProvider serviceProvider)
Formatting localized error for key LiveChatConfig.CreateError
Looking up localized string LiveChatConfig.CreateError in msdyn_OmnichannelChat.{0}.resx
Looking up user ui language code
Loading msdyn_OmnichannelChat.1033.resx for key LiveChatConfig.CreateError
Begin:RetrieveXmlWebResourceByName, webresourceSchemaName=msdyn_OmnichannelChat.1033.resx
Webresources Returned from server. Count=1
End:RetrieveXmlWebResourceByName, webresourceSchemaName=msdyn_OmnichannelChat.1033.resx
Found localized string LiveChatConfig.CreateError in msdyn_OmnichannelChat.{0}.resx for userUiLcid 1033
HelpLink: go.microsoft.com/.../
TraceText:
[Microsoft.Dynamics.OmnichannelChat.Plugins: Microsoft.Dynamics.OmnichannelChat.Plugins.PreOperationLiveChatConfigCreatePlugin]
[ca587892-f52a-4e2a-86fe-67f39c87c335: Microsoft.Dynamics.OmnichannelChat.Plugins.PreOperationLiveChatConfigCreatePlugin: Create of msdyn_livechatconfig]
livechatplugin: Verifying the client is not offline.
livechatplugin: Getting the target entity from Input Parameters.
could not get Org URL service endpoint
Formatting localized error for key LiveChatConfig.ServiceEndpointError
Looking up localized string LiveChatConfig.ServiceEndpointError in msdyn_OmnichannelChat.{0}.resx
Looking up user ui language code
Loading msdyn_OmnichannelChat.1033.resx for key LiveChatConfig.ServiceEndpointError
Begin:RetrieveXmlWebResourceByName, webresourceSchemaName=msdyn_OmnichannelChat.1033.resx
Webresources Returned from server. Count=1
End:RetrieveXmlWebResourceByName, webresourceSchemaName=msdyn_OmnichannelChat.1033.resx
Found localized string LiveChatConfig.ServiceEndpointError in msdyn_OmnichannelChat.{0}.resx for userUiLcid 1033
PreLiveChatConfigCreatePlugin: Microsoft.Xrm.Sdk.InvalidPluginExecutionException: An error occurred while generating the chat widget snippet: service endpoints not found
at Microsoft.Dynamics.OmnichannelChat.Plugins.PreOperationLiveChatConfigCreatePlugin.Execute(IServiceProvider serviceProvider)
Formatting localized error for key LiveChatConfig.CreateError
Looking up localized string LiveChatConfig.CreateError in msdyn_OmnichannelChat.{0}.resx
Looking up user ui language code
Loading msdyn_OmnichannelChat.1033.resx for key LiveChatConfig.CreateError
Begin:RetrieveXmlWebResourceByName, webresourceSchemaName=msdyn_OmnichannelChat.1033.resx
Webresources Returned from server. Count=1
End:RetrieveXmlWebResourceByName, webresourceSchemaName=msdyn_OmnichannelChat.1033.resx
Found localized string LiveChatConfig.CreateError in msdyn_OmnichannelChat.{0}.resx for userUiLcid 1033
Activity Id: 4a045f7a-fa5e-4c7a-8a13-4ad25d2f30a2
