web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Portal redeem invitati...
Service | Customer Service, Contact Center, Fie...
Answered

Portal redeem invitation removing 'I have an existing account' check box

(0) ShareShare
ReportReport
Posted on by Steve Pillar 156

Hi,

What is the impact of not checking the 'I have an existing account', check box from the Redeem Invitation page, or having it removed altogether, where an existing user follows the Redeem Invitation process and completes registration details? Thanks....

Thanks

Steve

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi Steve,

    Unchecking "I have an existing account" will not have any effect.

    invitation codes are almost exclusively used to allow existing contacts to be joined with login credentials, which means the user should leave the I have an existing account checkbox unchecked.

    However, there are other uses for invitation codes – they can be used to give users additional web roles, or you can use them to run classic workflows when the invitation code is redeemed. In those cases, invitation codes might be redeemed by users that can already login to the portal.

    In short, the I have an existing account checkbox controls whether the user is redirected to the Sign In page or the Registration page after clicking the Register button. If they already have an account, they go to the Sign In page; if they don’t, they go to the Register page.

    Also, you can hide it:

    Create a new Content Snippet - Account/RedeemInvitation/PageCopy and paste below code in portal Management app:

    pastedimage1639555768723v1.png

    You can refer following link for more details:

    Engineered Code - Blog - Power Apps Portals: Hide the Existing Account Checkbox on the Redeem Invitation Page

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi Partner,

    Can you click Yes under "Did this answer your question?" to close this thread if my answer is helpful.

     pastedimage1639729472803v1.png

    Thanks in advance!:)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 61 Super User 2025 Season 2

#2
Siv Sagar Profile Picture

Siv Sagar 52 Super User 2025 Season 2

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 42 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans