Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Answered

Confirm Email Activation - Status Reason : Possible to edit status?

Posted on by 16
Hi
We have alot of e-mails that have been sent and I want to change their status to either Sent/Inactive/Archived so that it is easy for my team to auto-sort /old content/
 
Currently I can only choose; Draft, Ready to send, & ready to send, editing. 
Does anyone know if  it is possible to add a status here? F.ex Inactive or Archived? 
  • Verified answer
    PaulineKolde Profile Picture
    PaulineKolde 611 Super User 2024 Season 2 on at
    Confirm Email Activation - Status Reason : Possible to edit status?
    Hi, 
     
    yes this is possible. You can customize the email status reason field:
     
    Emails can only be send when the status reason is ready to send. And you need to add some kind of workflow that sets the field to archived or you add it to the email form so you can change the status manually.
     
    Hope this helps!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

New! Quick response templatesâš¡

Save time with the new custom templates!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,188 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,030 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans