News and Announcements icon

Dynamics 365 CommunityForums Customer Service forum Save Co-pilot conversa...

Customer Service forum

Answered

Save Co-pilot conversation History

(1) Share

Report

Report

Posted on by Sohom Ghorai

39

Hi ! I am developing a Co-pilot and one of my requirement is to Store Complete conversation with Co-pilot . Can anyone help me out on this ? How can I achieve this ?

Categories:

Case Management

All responses Img

All responses (3)

Answers Img

Answers (1)

Suggested answer

Nishant Rana 55 Microsoft Employee on at

Like (0)

Report

Save Co-pilot conversation History

Check for more details -

https://learn.microsoft.com/en-us/dynamics365/customer-service/develop/download-copilot-transcript-data
Dengliang Li Microsoft Employee on at

Like (0)

Report

Save Co-pilot conversation History

Hi,

Has the issue been solved?
Have there been any updates? Please feel free to ask me if you have any questions!
If it has been resolved, can you mark the response as an answer?
Verified answer

Dengliang Li Microsoft Employee on at

Like (0)

Report

Save Co-pilot conversation History

Hi,

Copilot conversation history is saved as Json in the Transcript Data file column of the Copilot Transcript Data entity.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 290,524 Super User 2024 Season 2

#2

Martin Dráb 228,493 Most Valuable Professional

#3

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans