Share
Report
22Dear everyone, I need your help to customize Omnichannel Communication Panel (the panel where conversations (chat) happen between our agents and customers)
Let me quickly describe what I am tasked to do.
1. Implement a visual indicator to let the agents know that 3 minutes have passed.
2. Compute the Average Response Time for agents.
3. Manipulate pre-conversation surveys.
The thing is I do not know how to even customize the chat panel. I cannot find it as an entity and I also cannot find anything relevant online. Do you have any idea how I find and customize the chat panel in CRM?
For #2 I am going to need additional info from the internal code like timstamps when each message is sent and so on.
For #3 I am going to need the location where these data is stored in CRM.
Below I will post a photo of the chat panel just for quick reference.
All responses (
Answers (
