Dynamics Community Forum Thread Details

Get Survey Invite URL variables

Hi All, i have the following problem that i'm unable to find a solution for.

We are using an external service outside of Microsoft products portfolio to send a Form Pro survey to our customers.

Dear valued customer, Thank you for contacting our support team — we'd love to hear how we did. This short survey regarding {{session.id}} will take less than 1 minute and can help improve our support. Please click on the link below to take the survey.

<a class="es-button" style="mso-style-priority: 100 !important; text-decoration: none; -webkit-text-size-adjust: none; -ms-text-size-adjust: none; mso-line-height-rule: exactly; color: ; font-size: 14px; font-family: tahoma, verdana, segoe, sans-serif; border-style: solid; border-color: #0DB5FF; border-width: 12px 25px; display: inline-block; background: #0DB5FF; border-radius: 0px; font-weight: bold; font-style: normal; line-height: 17px; width: auto; text-align: center;" href="ecv.microsoft.com/cVJZ833dUY?customer={{ticket.requester.email}}&ticket={{ticket.id}}" target="_blank">Start survey</a>

We've setup the external system to add a couple of parameters to the url when a user open the survey link.

This is how the link looks like: customervoice.microsoft.com/.../ResponsePage.aspxcustomer=kiril.radoslavov@gmail.com&ticket=119

However, when the survey is answered this variables are not in the survey response response url that i generated in CDS

This is how survey response URL looks like after it has been created a Survey Response record in CDS

msfp_surveyresponseurl": "https://customervoice.microsoft.com/Pages/ResponsePreviewPage.aspx?FormId=CgHpGkfg6Uqa9f8VZDLApoueT_zjKsBHvzPp7JD6nM9UQ0RHUk1IMzdESjJZWVgxTzExSDdBNVAwTS4u&ResponseId=20",

and context parameters

"msfp_embedcontextparameters": "{\"EmbedContextParameters\":{\"customer\":\"\",\"ticket\":\"\",\"First Name\":\"firstname\",\"Last Name\":\"lastname\",\"CaseNumber\":\"ticket\"}}",

Is there any way i can get or save in a hidden fields on the survey form these parameters from the URL (either Power Automate, or other method) so then i can associate them with the Survey Response records in our CDS

I've tries using the Custom Link but that doesn't seems to solve this issues as the parameters remains blank even if i name them as the parameters from the URL (customer and ticket)