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Clarification Needed on BC Workflow Approver Behavior (Same Sequence Number)

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Posted on by irfanbcitian

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Hi Team,

I hope you’re doing well.

I’m reviewing the Microsoft documentation for “across-how-to-set-up-workflow-users,” and it states the following:

“You can also specify a flat list of approvers by entering the same number. In this case, only one of the approvers must approve a request.”

Based on this, my understanding is that when multiple approvers share the same sequence number, approval from any one of them should be sufficient for the workflow step to move forward.

However, during testing with the Purchase Order Approval Workflow, I observed different behavior. Even though all approvers were assigned the same sequence number, the system still required every approver to take action before the request could proceed.

To set up the scenario, I used:

The standard Purchase Order Approval Workflow template
A Workflow User Group to define the approver list

I would like to confirm the following:

Has anyone else experienced this behavior, where the system still requires all approvals despite the same sequence numbering?
Is there any configuration setting that I might be missing that enables the “any one approver” behavior?
Could this potentially be a bug or a documentation inconsistency?

Any insights or similar experiences would be greatly appreciated.

https://learn.microsoft.com/en-us/dynamics365/business-central/across-how-to-set-up-workflow-users

Thank you!

Irfan

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Dynamics 365 Business Central

Microsoft Dynamics NAV

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Nour_K 85 on at

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Hello,

Please check the following documentation: https://learn.microsoft.com/en-us/training/modules/create-workflows/4-user-setup

It Mentions:

"By assigning the same number in the Sequence No. field, you can define that an approval request can't be approved until multiple, equal approvers have approved it, regardless of a hierarchy."

which means that all users must approve it not only one is enough.

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OussamaSabbouh 17,503 Super User 2026 Season 1 on at

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Hello,

The “any one approver when sequence numbers match” rule does NOT work with Workflow User Groups.

Workflow User Groups always behave as ALL must approve, no matter the sequence number.

To get “any one approver,” you must define approvers directly in the workflow step, not through a User Group.

Regards,

Oussama Sabbouh

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