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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can we use SMS provide...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Can we use SMS provider our own? Other than Twillo and Telesign in Marketing Cloud app?

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Posted on by Waqas Latif 565

Hi All,

Can we have our own SMS provider other than Twilo and TeleSign in Marketing SMS provider?

We are planning to use Etisalat provider being in UAE. Also, if push notification has been enable for UAE or not?

Any inputs if its allowed or any custom implementation can achieve this target ? 

I have the same question (0)
  • Bjornar Kvalvik Profile Picture
    Bjornar Kvalvik 55 on at

    You can set up a Custom Channel for SMS, enabling you to use the SMS-provider of your choosing: https://learn.microsoft.com/en-us/dynamics365/marketing/developer/overview-custom-channel

    MS even provides a sample solution to to start with, making it a lot easier to get it up and running.

    -B.

  • Suggested answer
    Eiken Profile Picture
    Eiken on at

    Hi Waqas,

    Now the Dynamics 365 Marketing only integrate with TeleSign and Twilio.

    If you want to use an SMS provider that isn't supported natively, you need to develop and install a custom channel solution.

    The following link lists steps and actions required to create a custom channel.

    Manually add a custom channel (Dynamics 365 Marketing) | Microsoft Learn

    Create custom channels (Dynamics 365 Marketing) | Microsoft Learn

  • Suggested answer
    btocdatabase Profile Picture
    btocdatabase on at

    Thank you for your grate sharing. We sell SMS marketing list.

    https://www.btocdatabase.com/

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