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Customer experience | Sales, Customer Insights,...
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CRM 2016 Mailbox configuration with Exchange online

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Posted on by 10

I am trying to configure a mailbox in CRM 2016 (on prem) with Exchange online. When testing a connection the test failed and i get the error in log file that "mailbox With Id = dd82089c-ac68-4e7c-905e-607965e465b2 Does Not Exist". Every time i click on the "Test Connection" option in Email Server profile and the test failed the mailbox id in the error is different in the log file. 

When i test and enable the mailbox i get the following error:

Email Server Error Code: Web.SendFailure

>Exception : Acquiring ACS token Fail: Please check if your tenantId is specified correctly

i am attaching the screenshot for the Test Connection result in Email Server Profile.

pastedimage1679911657750v2.png

I have the same question (0)
  • XM-22040801-0 Profile Picture
    11 on at

    Hello,

    If the Exchange Online configuration was done correctly, it could be a Tls1.2 problem. What is the Windows server version and .NET Framework installed?

    learn.microsoft.com/.../tls

  • Fareeha Ch Profile Picture
    10 on at

    its windows server 2019 and .net framework 4.8 on CRM APP server

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